Delivering exceptional client service with Amanda C. Watts, Alan Woods and friends

Technology and digitalisation have dramatically altered the accountancy landscape. But the more things change, the more they stay the same: the client/firm relationship remains king, as demonstrated by the enduring popularity of referrals.

In this video, some of the UKs leading industry commentators come together to discuss how you can own the client relationship and deliver exceptional client service – a challenge for the profession, globally.